You are the customer and we value your business. If an item is purchased and received and is not to your expectations- whether that be a manufacturer defect, stain, damage in transit, lost in transit or not as pictured we will replace your item or credit your purchase if we are unable to send a replacement. If you simply want to return an item, please do so within 30 days of purchase. Item must have tags, must not be washed- it must be sellable as a new item. Please send the item along with a copy or your order or pack slip to: Returns Franchise Sports 5575 W 78th Street Edina, MN 55349 You will be credited within 48 hours of your return.